THE POLICY ON:
THE PROTECTION AND PROCESSING OF INFORMATION
of
Waterwatch (Pty) Ltd


1. Definitions
1.1. "Business" means the business of WATERWATCH, which involves all operations of WATERWATCH and which includes all matters reasonably connected thereto, including matters relating to legal and corporate governance;
1.2. "WATERWATCH" means Waterwatch (Pty) Ltd, a company registered in the Republic of South Africa with registration number: 2012/016676/07
1.3. "Data Subject" means any Person whose Information WATERWATCH Processes, and this may include Information pertaining to the WATERWATCH's employees, candidates for employment, customers, suppliers, officers, business associates, partners, and the like.
1.4. "Information" means "personal information" and "special personal information" as defined in POPIA.
1.5. "Information Officer" means the person described in clause 13;
1.6. "Information Regulator" means the information regulator as that term is defined in Section 39 of POPIA;
1.7. "Operator" means a Person who Processes Information on behalf of WATERWATCH in terms of a contract or mandate, without coming under the direct authority of WATERWATCH and may include, without limitation, WATERWATCH's attorneys, auditors and its related and/or inter-related companies as that term is defined in Section 2 of the Companies Act, No. 71 of 2008;
1.8. "Person" means a person defined in POPIA, and "Persons" will have a corresponding meaning;
1.9. "Policy" means this policy and any amendments made to it from time to time;
1.10. "POPIA" means the Protection of Personal Information Act No. 4 of 2013;
1.11. "Process" and "Processing" means anything that is done by WATERWATCH in relation to its Data Subject's Information, whether or not by automated means, including the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination, distribution, merging, linking, restriction, degradation, erasure and/or destruction of Information;

2. Background to POPIA
2.1. POPIA is South Africa's primary data protection law.
2.2. The purpose of POPIA is to promote the protection of Information that is Processed by any Person, by prescribing certain minimum requirements for the Processing of Information.
2.3. These minimum requirements must be met in order for a Person to Process Information and include those requirements set forth in clause 4 of this Policy.
2.4. It is the policy of WATERWATCH that it will comply with the minimum requirements set forth in clause 4 of this Policy at all times.

3. Purpose of this Policy
3.1. From time to time in the conduct of its Business, WATERWATCH will come into possession of and will concomitantly Process the Information of its Data Subjects.
3.2. The purpose of this Policy is to record how WATERWATCH will Process the Information of its Data Subjects and, in doing so, comply with the minimum requirements set forth in clause 4 of this Policy.

   4. Minimum Requirements for Processing Information
In order for WATERWATCH to Process Information in a manner which is consistent with POPIA, WATERWATCH must:
4.1. Process the Information lawfully and in a reasonable manner that does not infringe the right to privacy of the Person whose Information is being Processed;
4.2. Process the Information for a specific, explicitly defined and lawful purpose related to a function or activity of WATERWATCH;
4.3. Process the Information only if, given the purpose for which it is Processed, it is adequate, relevant and not excessive and if:
  4.3.1. the Person whose Information will be Processed has consented to its Information being Processed;
  4.3.2. it is necessary to Process the Information to carry out actions for the conclusion or performance of a contract to which the Person whose Information will be Processed is a party; or
  4.3.3. it is necessary to Process the Information to comply with an obligation imposed by law on WATERWATCH or to protect a legitimate interest of WATERWATCH and/or the Person whose Information will be Processed;
4.4. take reasonable steps to ensure that the Person whose Information will be Processed is aware of the Information that will be Processed, the source from which that Information will be collected and the purpose for which that Information will be Processed;
4.5. take reasonable steps to ensure that the Information that is Processed is complete, accurate, not misleading and updated where necessary;
4.6. take reasonable technical and organisational measures to secure the integrity and confidentiality of Information that is Processed so as to prevent the loss, damage or unauthorised destruction of Information and the unlawful access to or Processing of Information; and
4.7. take reasonable steps to ensure that the Person whose Information will be Processed is aware of his rights in and to his Information.

5. Purpose of and Processing Information
5.1. WATERWATCH will only Process Information for a specific, explicitly defined and lawful purpose related to a function or activity carried out by it.
5.2. WATERWATCH will accordingly Process the Information of its Data Subjects from time to time for the purpose of carrying on its Business and for good and lawful cause.
5.3. WATERWATCH will ensure that it only Processes the Information of its Data Subjects for the specific purpose referred to in clause 5.2 of this Policy and will take reasonable steps to ensure that its Data Subjects are aware of that purpose.

6. Source of Information
6.1. WATERWATCH will only Process Information that it receives directly from a Data Subject, save where:
  6.1.1. the Information is public record or has deliberately been made public by the Data Subject;
  6.1.2. the Data Subject has consented to the collection by WATERWATCH of the Information from another source;
  6.1.3. the collection of Information from a source other than the Data Subject would not prejudice a legitimate interest of the Data Subject, is necessary to maintain or comply with an obligation imposed on WATERWATCH by law or to maintain the legitimate interests of WATERWATCH or the Information will be used for legal proceedings;
  6.1.4. it is not reasonably practicable in the circumstances of the particular case to collect the Information directly from a Data Subject, or to do so would prejudice a lawful purpose of the collection, or
  6.1.5. it has received the consent of a Data Subject to Process Information about that Data Subject that it receives from another source, in which event it may Process Information about a Data Subject that it receives from another source.

7. Awareness and Consent
7.1. WATERWATCH is required to ensure that its Data Subjects are aware of the purpose for which their Information is being Processed, the manner in which it will be Processed and their rights in respect thereof. WATERWATCH will do this by:   7.1.1. publishing a copy of this Policy on its website at www.waterwatch.co.za.
  7.1.2. making a copy of this Policy available for inspection at its principal place of business at Building 2, Centurion Gate Office Park, Cnr John Vorster & Akkerboom St, Centurion, Gauteng, South Africa;
  7.1.3. using bona fide endeavours to communicate the existence of this Policy to those of its Data Subjects whose Information WATERWATCH has Processed prior to the date referred to in Section 114(1) of POPIA;
  7.1.4. referring to this Policy in its recruitment and/or job advertisements; and
  7.1.5. incorporating this Policy by reference into, inter alia, the following documents:
    7.1.5.1 employment agreements;
    7.1.5.2 standard terms and conditions of trading;
    7.1.5.3 offer to purchase contracts;
    7.1.5.4 customer registrations;
    7.1.5.5 credit applications; and
    7.1.5.6 any other contracts or agreements that WATERWATCH may enter into with its Data Subjects.
7.2 WATERWATCH will, where it is necessary or appropriate to do so, obtain the written consent of its Data Subjects to Process their Information in accordance with POPIA, inter alia, by:
  7.2.1 requesting its Data Subjects to consent to the Processing by WATERWATCH of their Information; and
  7.2.2. requiring applicable Data Subjects to sign any one or more of the documents contemplated in clause 7.1.5 of this Policy.
7.3. WATERWATCH will catalogue and store the record of consents that it obtains from its Data Subjects.

8. Retention and safeguarding of Information
8.1. WATERWATCH is required to store, retain and secure the integrity and confidentiality of its Data Subjects' Information by taking appropriate, reasonable technical and organisational measures to prevent the loss, damage or unauthorised destruction of their Information and to prevent any person from unlawfully accessing their Information.
8.2. WATERWATCH will accordingly secure the integrity and confidentiality of its Data Subjects’ Information, inter alia, by ensuring that:
  8.2.1. Information that is in printed form is dealt with only by those representatives of WATERWATCH who need to deal with that Information;
  8.2.2. Information that is in printed form is stored in a secure cabinet or facility when it is not being Processed;
  8.2.3. all employees and officers of WATERWATCH who have access to or Process Information keep their workstations tidy and free of Information which is not then being Processed to ensure that any Information that is visible at workstations, and is not being Processed, is not disseminated other than in accordance with the provisions of this Policy;
  8.2.4. all Information in electronic form is stored in an online location that is protected from unauthorised access by appropriate hardware and software;
  8.2.5. any hardware on which Information is stored is secure and password protected;
  8.2.6. employees and officers of WATERWATCH will ensure that Information is not displayed upon their computer hardware when they are not themselves Processing that Information on such hardware; and
  8.2.7. where any device on which Information is stored is lost or stolen, the Information Officer is immediately notified and WATERWATCH will use reasonable endeavours to attempt to recover and/or delete any Information stored upon that device.
8.3. WATERWATCH will review the Information that it Processes and stores from time to time, and will destroy and/or delete any Information of its Data Subjects that is no longer required for the purpose in clause 5 of this Policy, or that it is no longer authorised or obliged to retain.
8.4. In the event that it comes to the attention of WATERWATCH that its Data Subjects’ Information has been accessed, acquired or Processed by any unauthorised person:
  8.4.1. the Information Officer will notify the applicable Data Subject or Data Subjects and the Information Regulator as soon as reasonably possible; and
  8.4.2. WATERWATCH will comply with such directions as the Information Regulator may prescribe.

9. Disclosure of Information
9.1. WATERWATCH will not hold its Data Subjects' Information as its own and will make no claim to ownership thereof, unless a Data Subject agrees otherwise.
9.2. WATERWATCH will only disclose its Data Subjects’ Information to those of its employees and officers who need to know for the purpose described in clause 5 above and will not disclose Information to any third party unless the consent of the applicable Data Subject to do so has been obtained.
9.3. Notwithstanding the provisions of clause 9.2 of this Policy, WATERWATCH may disclose its Data Subjects' Information without first obtaining consent:
  9.3.1. if WATERWATCH deems it appropriate to disclose that Information to an Operator for the purpose in clause 5 of this Policy; and/or
  9.3.2. if WATERWATCH is required by any applicable law or any applicable regulator to disclose that Information.

10. Information Quality
10.1. WATERWATCH is required to take reasonably practicable steps to ensure that the Information of its Data Subjects that it Processes is complete, accurate, not misleading and updated where necessary.
10.2. WATERWATCH will accordingly ask its Data Subjects to verify the completeness and accuracy of the Information provided by them from time to time.

11. Unsolicited Information
In the event that a Data Subject makes Information available to WATERWATCH which is gratuitous and/or not required for the purpose referred to in clause 5, this Policy (save in respect of this clause 11) will not apply, and WATERWATCH will use its bona fide efforts to secure that Information, and proceed to delete, erase or destroy that Information as soon as practicable after its receipt.

12. Data Subject Participation and Rights in and to its Information
12.1 Each Data Subject, after having provided adequate proof of identity to WATERWATCH, has the right to:
  12.1.1. request that WATERWATCH confirms, free of charge, whether or not it holds Information about that Data Subject;
  12.1.2. request the record of or a description of the Information that WATERWATCH holds about that Data Subject;
  12.1.3. request that WATERWATCH correct or delete any Information in its possession or under its control about the Data Subject that is inaccurate, irrelevant, excessive, out of date, incomplete or misleading, or to destroy or delete a record of any Information about it that WATERWATCH is no longer authorised to retain; and
  12.1.4. withdraw its consent for WATERWATCH to Process its Information at any time, but the withdrawal of consent will not affect:
    12.1.4.1. the Processing of its Information before the withdrawal of consent; nor
    12.1.4.2. the Processing of any of its Information that is required by WATERWATCH to comply with law and/or finalise the performance of any agreement that it has entered into with the Data Subject concerned.
12.2. Should any Data Subject wish to exercise any of the rights referred to above, it can do so by contacting the Information Officer who can be contacted in the manner described in clause 13 of this Policy, and the Information Officer will give effect to the Data Subject's request or withdrawal.

13. Information Officer
13.1. WATERWATCH will appoint an Information Officer.
13.2. The name and contact details of the Information Officer can be obtained by visiting WATERWATCH's website at www.waterwatch.co.za, or by sending an email to the following email address: accounts@waterwatch.co.za
13.3. The Information Officer will be responsible for, inter alia:
  13.3.1. ensuring that WATERWATCH Processes the Information of its Data Subjects in a lawful and reasonable manner that does not unreasonably infringe its Data Subjects’ right to privacy;
  13.3.2. providing regular training and support to the employees and officers of WATERWATCH who have access to or Process Information, so that they can do so lawfully and in terms of this Policy;
  13.3.3. creating awareness about the provisions of this Policy, including by way of the mechanisms contemplated in clause 7 of this Policy; and
  13.3.4. ensuring that it applies due diligence in the monitoring of developments in relation to the law pertaining to protection of Information, and in amending and/or updating WATERWATCH’s approach to such protection, including by way of updating and/or amending this Policy.
13.4. The Information Officer will be trained appropriately to give effect to this Policy, and will address any reasonable queries or concerns that any Data Subjects may have regarding this Policy or the Processing of their Information as contemplated in it.

14. Information Regulator
In the event that any of WATERWATCH's Data Subjects has any queries or concerns that cannot be addressed by the Information Officer, the Data Subject has the right to contact the Information Regulator. The Information Regulator's details are as follows:
• Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Postal address: PO Box 31533, Braamfontein, Johannesburg, 2017
• Email address: complaints.IR@justice.gov.za and inforeg@justice.gov.za.

15. Status of Policy
This Policy has been adopted by and will apply to WATERWATCH.

16. Amendments
WATERWATCH may alter or amend this Policy or any part thereof at any time. WATERWATCH will use reasonable endeavours not to change this Policy too often, and to bring to its Data Subjects’ attention any material changes to it, but its Data Subjects will be required to ensure that they keep up to date with the latest version of the Policy that is available on the WATERWATCH’s website and at the WATERWATCH’s principal place of business.